NHS Devon has pledged to support patients, staff and partner agencies if they feel something has gone wrong with our services to them.

The Being Open policy will ensure that patients are kept up to date with investigations of incidents which resulted in additional medical treatment or injury. They will also receive answers to any questions raised.

The NHS Devon board supports open and honest communications as part of the trust’s objectives and values.

All NHS services will operate this policy and NHS Devon will monitor its impact.

Patients or families who feel something has gone wrong should either report it to staff directly, contact the Patient Advice and Liaison Service (PALS) or raise the issue as a complaint.

The following information is for patients and their families.

o        We will tell you if we know something has gone wrong.

o        We will listen to you if you feel something is wrong.

o        We will say sorry.

o        We will find out what happened and why.

o        We will keep you informed.

o        We will answer your questions.

o        We will work to stop it happening again.

Click the links below to view or download the documents:

• Being Open policy
• Being Open public statement
• Being Open poster